1. What is Pawdyguard about and what do you offer?

Pawdyguard is a family-owned online store for all caring dog parents out there. We at Pawdyguard do our best to collect a large selection of high-quality dog supplies from reliable manufacturers. On our virtual shelves you can find such products as dog collars, dog leashes, dog harnesses, and other stunning accessories for your four legged friend.

2. How do I put on a dog harness?

It depends on the type of dog harness you have. If you have a step-in harness, lay it on the ground, and place your dog’s paws in the loops. Snap the strap buckles together on your dog’s back, and you are good to go! In case you have an overhead harness, slip your dog’s head through the neck loop, pull the bottom straps under the belly, and the top strap across the back. Clasp the side straps together, and you together with your doggy are all ready for an exciting walk!

3. How can I adjust a dog harness?

Adjusting your dog harness is an important step before walking your dog as you need to ensure that the harness is secure enough but not too tight. Use the buckles to tighten the straps until they get to the point when you can put 2 fingers between your dog and the harness. Before heading to the walk, double check your harness to make sure it is comfortable enough for your doggy.

4. What size of dog collar does my pet need?

Some dog collars have labels recommending them for certain pup’s breeds because of the variations in size. If there are no recommendations considering the breed, measure the neck of your four legged friend using a cloth measuring tape. Add 1 inch for small breeds, 2 inches for medium-sized ones, and 3 inches for large doggies, and you will get the perfect size of dog collar for your lovely pet.

5. How do I take care of my dog products from Pawdyguard?

Every dog product we sell at Pawdyguard comes with detailed care instructions. Follow them to clean your dog supplies and make sure they serve you for ages.

6. Do you ship internationally?

Absolutely! Regardless of what corner of the world you live in, you can be sure that your dog accessories from Pawdyguard will reach you on time.

7. When will I get my order?

Delivery time of your dog supplies from Pawdyguard depends on your destination country. Below is the table with estimated shipping times:

8. How much is your shipping?

We’ve got great news for you - all orders over $50 are shipped for free! In all other cases, shipping rates will be calculated at the checkout.

9. What payment methods do you accept?

At Pawdyguard, we accept all popular payment methods, including Visa and MasterCard bank cards, American Express, PayPal, Discover, and other. If you are experiencing any payment issues, please get in touch with us at contact@pawdyguard.com.au, and our managers will help you out.

10. I ordered by mistake. Can I cancel my order?

Your order can be cancelled only before we start processing it. As a rule, it takes us 1-2 business days to process orders, therefore, please contact us at contact@pawdyguard.com.au as soon as possible to avoid any unwanted frictions.

11. Is it possible to make any changes to my order?

Yes. If you indicated the wrong address or chose the wrong size, please send us an email at contact@pawdyguard.com.au as soon as possible. Our managers will do their best to help you, nevertheless, we can make changes to your order only before it is processed and shipped out.

12. I received a damaged item. What am I to do?

If you got a damaged or defective item from Pawdyguard, please contact us at contact@pawdyguard.com.au, describe your issue and attach product photos within 30 days upon receipt. We will be happy to provide you with a replacement item or a full refund.

13. Can I return a dog product I bought on sale?

No. Unfortunately, we do not accept exchanges or returns of sale items.

14. The dog supplies I got from your store are not what I expected to receive. Can I return them?

Sorry to hear that. If our dog products were not up to your expectations, please get in touch with us at contact@pawdyguard.com.au within 30 days of product receipt, and we will send you further return instructions. Please note that the items should be unused and in their original packaging to be eligible for a return.

15. How do I contact you?

If you have any questions about our dog accessories, or simply want to chat with other loving dog parents, drop us a line at support@pawdyguard.com.au or fill out the Contact Form. Looking forward to hearing from you!